• Our Privacy Policy

  • Updated: May 11, 2016

    Spiro Technologies, Inc. (“Spiro”) knows that you care about how your personal information is used and shared – and we take your privacy seriously. This privacy policy (“Privacy Policy”) covers Spiro’s treatment of personally identifiable information (“Personal Information”) and enterprise information (“Enterprise Information”) (such as: CRM data, files, email/calendar information, and contacts) that you submit, or Spiro otherwise gathers, when you access or use the Service. Together, Personal Information and Enterprise Information will be referred to as “Information”.

    By using the www.Spiro.ai website (“Site”) or any of our applications (together with the Site, the “Service”) you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you consent that we will collect, use, and share your information as set forth below.

    What Information does Spiro collect?

    Information You Provide:

    By downloading and enabling the Service, you are authorizing Spiro to access and store all of the foregoing types of Information:

    • Information you submit as part of the registration process such as your name, email address and phone number.
    • Information you elect to submit to any areas of the Service that are accessible by other Service users within your organization (“User Submissions”).
    • Information that Spiro may obtain from third-party services (both Personal and Enterprise Information, such as CRM data, files, email/calendar information, and contacts) that Spiro requires for the operation of the Service.

    You acknowledge and agree that you will not (i) provide us with any information that you do not have the right to provide, or (ii) share, via the Service, any information you do not have the right to share (such as information that is confidential to any third party and that you are not authorized to share with your intended recipients).

    If you register for a paid subscription to the Service, then you will be required to provide a valid credit card number and associated information needed to charge the card, which will be collected and used by our payment processor, not Curb Call.

    Information You Authorize Us to Collect:

    Certain features of the Service may allow you to import information from third party services (such as Salesforce) (“Third Party Services”). By requesting that Spiro import such information – you authorize Spiro to use your Third Party Service username and password to access the applicable Third Party Service Account. This authentication process is managed by the applicable Third Party Service provider. Spiro will not use your Third Party Service account credentials for any other purpose.

    Cookies:

    Whenever you interact with our Service, we may automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you’re using to access our Service, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Service are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. Our advertising partners may also transmit cookies to your browser or device, when you click on ads that appear on the Service. Also, if you click on a link to a third party website or service, such third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices. When we collect the usage information described in this paragraph, we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data can tell us how often users use a particular feature of the Service, and we can use that knowledge to make the Service interesting to as many users as possible.

    Automatically Collected Information:

    We may automatically receive and store certain, anonymous types of information whenever you interact with the Service. Such information may include the your IP address, domain server, and type of Internet browser. This information helps us, among other things, analyze trends and administer the Service. This information is anonymous and contains no personally identifiable data.

    How does Spiro use the information it collects?

    Spiro uses your Information as follows:

    • To operate and maintain the Service (such as, for the purposes of fixing malfunctions, testing our security systems, etc.).
    • To provide you with the features, functions and benefits of the Service.
    • To enhance, improve and further develop the Service (such as, creating new features or functions, refining the user experience, increasing Service technical performance, etc.).
    • We will use your contact information to provide you with notices related to your use of the Service.
    • We will use your contact information (such as, your email address) to provide you with promotional and marketing emails. You can opt-out of receiving certain types of promotional and marketing emails – but in such case you may not receive the full benefit of the Service.
    • Our payment processor will use your credit card information to process charges in accordance with your paid subscription to the Service.
    • To help personalize the Service experience for you (such as, remembering your information so you will not have to enter it each time you use the Service).
    • And for the other purposes referenced in the “Will Spiro Share Any of the Information it Receives” section below (such as, for the purposes of legal compliance).

    Will Spiro Share Any of the Information it Receives?

    To the limited extent we collect Information – we neither rent nor sell your Information to anyone. We share your Information only as described below.

    Within Your Organization:

    As mentioned above – certain of your Enterprise Information may be shared internally with other members of your organization.

    Agents:

    We employ other companies and people to perform tasks on our behalf. Your information may be accessed by these partners/employees, in the event that we need to share your Information with them to provide our services or customer support to you. Unless we tell you differently, Spiro’s agents do not have any right to use Information we share with them beyond what is necessary to assist us.

    Business Transfers:

    In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Spiro, or substantially all of its assets were acquired, or in the unlikely event that Spiro goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Spiro (or any acquirer of Spiro’s assets related to the Service) may continue to use your Information as set forth in this policy.

    Protection of Spiro and Others:

    We may release Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of Spiro, our employees, our users, or others.

    For Marketing Purposes:

    We may also share aggregated data derived from or incorporating your Information for marketing purposes, but not in a manner that would identify you personally.

    With Your Consent:

    Except as set forth above, you will be notified when your Information may be shared with third parties, and will be able to prevent the sharing of this information.

    What You can Do to Your Personal Information.

    Deleting your account:

    You can delete your account by sending an email to info@spiro.ai Subject to the “Limitations on Deletion” section below, when you request us to delete your account for the Service, your data will be permanently deleted from our servers and access to your account will be disabled. For clarity, the Service and your account will not be terminated simply by deleting our mobile application from your device.

    Limitations on Deletion:

    Even after you remove information from your profile or delete your account, your Information may be retained by us on back-up servers indefinitely. We keep such servers to help protect the stability and availability of the Service (such as protecting it from viruses and malfunctions).

    In addition, copies of your information may remain viewable elsewhere outside of our control, such as in Salesforce.

    We may also retain certain information to prevent identity theft and other misconduct even if deletion has been requested.

    We may also indefinitely retain and use any aggregated data derived from or incorporating your Information after you update or delete it, but not in a manner that would identify you personally.

    Laws and Regulations:

    We may also retain your Information to the extent required to comply with (or we deem it reasonable in light of) any laws or regulations.

    California Residents:

    Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice that, with respect to the immediately preceding calendar year, identifies the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, including contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please mail a written request to the Spiro (contact info below).

    What about third-party services Spiro connects to?

    Spiro links to other services, such as Salesforce. Spiro does not access any information from these third-party services without your authorization. Except for Microsoft Exchange connectivity, the authentication process for 3rd party services is entirely managed by the third party. Spiro never sees or stores your password to these services. In the case of Microsoft Exchange, Spiro stores an encrypted version of your password which is never accessible in its original form, even to Spiro personnel.

    How We Protect Your Information

    Spiro takes certain precautions to protect your Information and to limit the risk that it will be accessed without authorization, including use of certain industry standard technologies and practices. That said, we cannot guarantee the security of such Information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. No security system is perfect – so your use of the Service is at your own risk.

    If we learn of a security systems breach, then we may attempt to notify you via email, phone, physical mail, or by a posting on your Service account page – so that you can take appropriate protective steps. Pursuant to our Terms of Service you have consented to receive such notice by electronic means (provided that such consent is void where prohibited by applicable law). To receive a free written notice of a security breach, or if you have any questions about the security of the Service, please contact us at info@spiro.ai.

    Changes to this Privacy Policy

    This Privacy Policy was last changed on the date set forth at the top of the policy. We’re constantly trying to improve the Service, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on the https://spiro.ai/privacy/ by sending you an email, providing a notification through your Service account, and/or by some other means. In addition, we will also edit the date at the top of this policy to reflect the date of the changes. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Service, and you are still responsible for reading and understanding them. If you use the Service after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.

    Contacting Us

    If you have any questions or concerns regarding our privacy practices, please send us a detailed message to info@spiro.ai or: Spiro Technologies Inc., 359 Newbury St., Boston, MA 02115