Most sales leaders know that a great sales platform can be invaluable. It can help you increase sales, save time, and produce an accurate sales forecast. But, despite these benefits, some sales leaders can be hesitant to switch their outdated CRM for a new, more innovative solution, like Spiro’s Proactive Relationship Management Platform.
But trust me, having the right sales platform is a necessity in today’s competitive sales atmosphere.
While implementing a new sales platform can be a daunting task, it doesn’t necessarily have to be that way. In order to switch platforms seamlessly, it just takes a bit of foresight and planning.
Here is how sales leaders can prepare for a new sales platform:
Get Your Team Excited
First off, you need to make sure your reps will actually use the new platform. No matter how great a tool is, if no one is using it, it won’t be a good return on investment! Host meetings with your team about how implementing a new platform is going to help them directly. Make sure that everyone is included in the process, so that they feel that they are a part of the switch. Plus, if your team has never used a sales platform before, simply talking about it as a team can help to ease any fears or concerns that they may have.
One of the sales leaders that Spiro works with was actually so excited about using our product that they created a website for their team to check out all the cool features we offer, and how Spiro would help them increase their sales! The fact that the sales leader put so much effort into designing an entire webpage dedicated to the switch to Spiro was a testament in itself to the excitement and confidence they had, and this excitement caught on immediately.
Even better yet, choose a sales platform that sales reps will love, so you won’t have to fake excitement. Spiro’s Proactive Relationship Management Platform is powered by artificial intelligence, so it does all the grunt work for the reps. Who wouldn’t love using a tool like that?
Incentivize Your Team and Keep them Accountable
Provide your team with a reason to use your new sales platform. Make sure to recognize people who are having great success with using the platform, and who are taking full advantage of it by using it often. These incentives don’t have to be big either – try giving away scratch tickets or gift cards. You can also make it a team-wide incentive by saying that if everyone is successfully using the platform that you will have a team outing or party! This way, your team members will keep each other accountable.
The need for incentives will actually decrease over time. This is because the amount of increased deals (and therefore commission) are incentive enough to keep teams using the platform! In fact, Spiro’s customers report a 20% increase in monthly sales after implementation.
Not only do you need to provide your team with a reason to use the platform, you need to keep them accountable throughout the process. A good sales platform gives you visibility into what your team is doing, and how much they are actually using the platform. If you see that a team member is not using the sales platform, it’s up to you to figure out why, and to address the situation.
Figure Out Your Company’s KPIs
Before you implement your new platform, you need to determine your key performance indicators (KPIs). KPIs are measurable values that demonstrate how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.
This doesn’t have to be a difficult task – it’s more than likely that you already have a good idea what these are. Set targets for the number of calls your reps should make, the length of the sales cycle, the number of follow ups with each prospect, and whatever else you think is important. Write all this down, and then let your sales solution take it from there! Make sure your new sales platform comes jam packed with intelligent sales reports that help keep you on top of all your KPIs.
Know Your Use Case – Dream Big!
Anything is possible now with Proactive Relationship Management! Capabilities are constantly expanding, and there may be ways you can use your sales platform that you had never thought about before. Gone are the days where a sales platform is a simple database that holds all your contacts – the best platforms are fully customizable to your needs, and use artificial intelligence to help automate your sales process. Solutions like Spiro allow you to create custom objects tailored to your sales process. And, if you’re paying for the tool anyways, it makes sense to get the most possible use out of it!
Ask yourself a few questions before you implement your sales platform: How can this technology help us? Who can use this technology? How will each person be using it? For example, a lot of companies don’t have their Customer Support teams using their sales platform, when it can actually be extremely useful for creating reminders to follow up, or to create tickets. Plus, with Spiro, your Customer Success manager will do all the customization for you!
Host a Team-Wide Training
Making sure that people on your team know exactly how to use your new platform is the key to a smooth start. So, you should hold a team-wide training with everyone where they can voice concerns or ask any questions they may have. Be sure that training is included with the tool you select. Don’t take on extra work for yourself, but make sure your staff is fully supported!
And, once the platform is up and running, training doesn’t end there. Use the training you gave to your team when you first implemented the platform to train new-employees, and to get them off to a good start from the beginning.
Give Your Team Reference Materials
Training can’t end with one singular meeting. To ensure continual success, you need to give your team a variety of materials that they can reference at any time. This way they have support as everyone becomes more familiar with the process and technology. But, it’s not up to you to create these materials. A good sales platform will provide everything you need!
You should make sure that your team is able to easily get any questions that they have answered. They should either be able to go to you, or if they’re using Spiro, your designated Customer Success Manager for help.
Update (or Create) Your Sales Process
Before your team starts actually using the new platform, make sure that you have developed a robust sales process that utilizes all the incredible features that your new solution has to offer. For example, you will want your sales reps to start by creating contacts for each prospect (which Spiro’s Proactive Relationship Management platform can actually do for you) Then, you’ll want to make sure they are following up regularly (which your platform can remind you to do), and updating contacts when deals are won or lost (again, automated!)
This process should be used every single time, without much adaptation. And, once it’s developed, your sales platform can ensure that it is automatically followed through by guiding your reps through the process.
Ready for a New Platform?
Get Spiro, and let us do all of this for you. Spiro will host trainings, provide reference materials, customize your sales platform, help build your sales process, and give you complete visibility. Spiro does all of this, and so much more!