6 Reasons Why Salespeople Hate Zoho CRM
We talk to a lot of salespeople who use Zoho CRM and there is one common factor: they really hate it. One of them even called it a “soul-sucking tool designed by management to keep us down.” Harsh!
If you want your Sales Team to close the most deals possible, then you should provide them with tools that actually increase productivity, like Spiro. Spending their day embittered by a terrible CRM doesn’t lead to quota crushing results.
1. Zoho Is Too Big
Let’s talk about the sheer size of Zoho beyond just CRM for a minute. It’s huge. There are hundreds of modules, from finance to IT support to human resources. Zoho wants to rule your whole company, not just help the sales team. It’s just too large, and frankly they’re not doing any of it well.
There is a well known rule in software development: the more functionality you offer, the less people use it. Zoho is trying to offer so much poorly planned features that no one can use anything.
2. Zoho Requires You To Do All The Work!
Nothing in Zoho seems automated or easy to do. Logging a call requires more clicks than it takes to train a dog. It takes you longer to actually log a call then it does to make one. And when you are done with a sales call, the most important thing is to create your next follow up right then and there. Not so simple in Zoho.
According to Spiro customers who have switched from Zoho, there is no easy way to create next steps after a call. Simple things made difficult.
Are you a Zoho CRM user? Try Spiro for 21 days free and get a special discount code to make switching easier.
3. Zoho Has Bad Customer Support
Just for fun, try opening up a ticket on Zoho for support. It is terrible! Salespeople need to get their CRM questions answered quickly so they can get back to doing what they do best – selling. They don’t have a few hours, or days, to get some simple customer service.
If you are not actually supporting your customers, then you should change your department name to something more accurate. What about the Unanswered Inquiries Team? Or the Graveyard of Help Department?
4. Zoho’s Interface Is Super Overwhelming
It’s like when you go to the Cheesecake Factory. Their 100 page menu takes you an hour to read. When the waitress comes over, you are still left feeling like nothing sounds good.
It’s not just because most of the food is kinda crap, but also because giving someone too many options causes us to not want any of them at all. It’s the paradox of choice. Zoho is super flexible but that flexibility can be overwhelming to users who want to do a simple tasks, like track activities. There are just too many ways to do things. Make it easy for the sales team to streamline their data entry, so more time is spent making connections with their prospects.
5. In Zoho, Confusion Abounds
Most people use a CRM to make their lives simpler. It helps give them a way to stay on top of their prospects and organize their sales life. So why would you want to use a software that confuses you, and makes your life more complicated?
When logging an activity in Zoho, there are many fields that are behind the scenes and not displayed to the user. This causes a lot of confusion. A CRM should make sense of your pipeline and help guide your actions for the day. But that is hard to do when simple things, like creating calendar reminders, feel virtually impossible to figure out.
6. Did Zoho Spray for Bugs?
With any new software release, you are going to have a few bugs. It’s just normal. But a system riddled with issue after issue leaves the user extremely frustrated. Zoho recently went through a major UX upgrade and customers report that it has a ridiculously high number of bugs.
It’s sort of ironic that Zoho themselves sell a product called “Bug Tracker”. I wonder how that is going…
Spiro is a Great Alternative for Zoho CRM
Salespeople need a system designed around their needs. Spiro is a personal sales assistant designed for sales professionals with a built-in easy-to-use CRM. It was built by salespeople for salespeople. It does all the admin work for you and provides you with proactive advice on who to contact next. It’s smart, it’s easy, it’s Spiro.
